Hello Matcha Lab customer! We are currently unable to provide refunds, and we do apologize if this has inconvenienced you in anyway. We are a small business that is being fully self-funded by three University students, and we do not receive nor ask for financial assistance from anyone else. We simply uphold our refund policy to help maintain our business and our sourcing of the best quality ingredients we can obtain. Please contact us for anymore questions regarding our policies, and we hope to have made your drink experience the best possible, even if we didn’t get it right the first time.